Frequently asked questions

Our services include Dry Cleaning, Wash & Fold, Ironing, Express Service, Shoe Cleaning & Protection, Bag Cleaning, Curtain Cleaning, and Home Linen & Carpets. Shoe Shield is also available as a standalone shoe-protection service.

We take great care of your belongings, but in the rare event of damage or loss, our policies are outlined in the Terms and Conditions. We encourage you to read those details for complete clarity.

We’re committed to reducing our carbon footprint by using electric vehicles for our pickup and delivery fleet and adopting environmentally responsible cleaning methods wherever possible.

We offer a full price list for our services, based on our August 2026 price list. Starting prices are Dry Cleaning ₹178, Wash & Fold ₹59, Ironing ₹90, Bag Cleaning ₹349, Curtain Cleaning ₹15 per sq. ft, Home Linen & Carpets ₹94, and Shoe Cleaning & Protection ₹530. Prices are exclusive of taxes; applicable taxes are added to the final bill. Express Service carries a 100% surcharge.

Dry cleaning usually takes 3–4 working days, and wash & fold and ironing take 2–3 working days; turnaround can sometimes be longer because of the weather, especially during the monsoon. If you’re in a hurry, our Express Service delivers within 24 hours for orders placed by 5 pm (subject to availability), at a 100% surcharge on the regular price. Same-day service is available for ironing only, for orders placed by 3 pm.

No. We do not offer repairs, alterations or restoration, including shoe sole restoration, re-gluing or repainting. We specialise in professional cleaning and care.

We professionally clean a wide variety of footwear including sneakers, sports shoes, leather shoes, suede shoes, canvas shoes, heels, and designer footwear. Each pair is treated according to its material to ensure safe and effective cleaning.

Our process involves a detailed inspection, material-specific cleaning, stain removal, deodorizing, and careful drying. After cleaning, we apply protective treatments if required to help maintain the shoe’s look and durability.

Standard shoe cleaning usually takes 4–5 working days. Suede and leather shoes also take 4–5 working days. Shoe Shield protection requires an additional 2 days after cleaning. Timings may vary depending on the service required.

No. We don’t offer shoe restoration or repairs, including sole restoration, re-gluing or repainting. Our cleaning and care process can still improve the appearance of shoes by removing dirt, stains and dullness, helping them look refreshed and well-maintained. To protect them afterwards, Shoe Shield, our shoe protection service, can be ordered on its own, and it is complimentary for 2 pairs with the Elite package.

Yes. You can book through our website contact form, the Spin N Press mobile app on Android or iOS, or WhatsApp. Pickup requests can be submitted through the contact form, but customers cannot select a specific pickup time slot directly on the website.

We provide pickup and delivery across selected areas of Mumbai, including Bandra, BKC, Khar, Santacruz, Prabhadevi, Lower Parel, Mahalaxmi, Worli, Dadar, Mahim, Matunga, Malabar Hill, Altamount Road, Breach Candy, Churchgate, Colaba and Nariman Point. Service is available in specified PIN codes. Pickup and delivery operate Monday to Saturday, 10 AM–6 PM.

Every new customer’s first pickup is free, and there is no minimum order. For later orders, please check with our team when you book whether a pickup and delivery charge applies.

Curtain Cleaning and Home Linen & Carpets typically take 6–7 working days. Turnaround may be longer due to weather conditions, particularly during the monsoon.

For garments, please empty all pockets and remove any removable accessories (brooches, belts, etc.). For shoes, ensure there’s no loose debris inside.

Absolutely. From silk, wool, linen, and couture wear to structured formal garments, each piece is treated with fabric-specific processes and expert attention.

We use advanced stain-removal techniques, but if a stain is permanent or fabric-sensitive, we’ll let you know honestly. No harsh methods, no false promises—only what’s safe for your garment.

Your money is credited to your Spin N Press wallet — it’s not a fee you lose. You can use this balance to pay for your dry cleaning and laundry orders, just like regular billing. The advantage of a Prepaid Membership is that every order you place using your wallet balance gets an exclusive discount (5%, 10%, or 15% depending on your membership tier).

Any unused balance lapses completely when your package expires, and the package discount ends with it. This applies to Essential, Preferred and Elite packages.

There is no upgrade option. Once your current package has ended, you can choose and buy a different package.

0% EMI is available on the Preferred package (3 months) and the Elite package (3 or 6 months); the Essential package has no EMI option. Payments are processed through Razorpay, which shows the cards and payment options eligible for EMI when you pay, so EMI depends on your card and payment method.

Our stores are open Monday to Saturday, from 9 AM to 8 PM. We are closed on Sundays. On public holidays, stores are mostly closed; please check with your local store.